Frequently Asked Questions

By using our Self-Serve Dog Wash, you give your own dog a bath! A regular routine of bathing & brushing is necessary for the health and well-being of your dog!We provide:- Aprons for our customers- Towels & Blow-dryers for drying- Tearless Face Shampoo and Body Shampoo (Hypo-allergenic shampoo available for no extra cost for dogs with sensitive skin)- Conditioner- Brushes and combs and- Doggy cologne!Customers may bring their own shampoo and conditioner if needed.Add-ons:- Flea shampoo- Deshedding shampoo- Nail Trims - Wednesdays only (10 am to 4 pm) no appointment needed - just walk-in!The self-serve dog wash is great for pet owners to save money by giving their dog a bath themselves and a great service to use between haircuts & full service baths. Also, great for those dogs that do not do well at groomers. It will not give results equivalent to what professional groomers/bathers can do but a self service wash done regularly will help you maintain a healthy coat. **Remember dog grooming is not just a haircut. Grooming is coat brushing, teeth brushing, cleaning their ears, eyes and snouts and washing their coats to maintain their health and well-being.It is also great for customers that do not have the space or equipment at home to wash their dog themselves.Customers are given 35 to 45 minutes depending on the weight and breed of the dog and any add ons. Prices start at $15 to $25 depending on the weight and breed of the dog.

We take walk-ins (first come, first serve) and limited at opening time appointments only for Self-Serve. The only appointments made for self-service is either 10 am Tuesday thru Friday or 9 am on Saturday. We only reserve two tubs at those times so there are still tubs available for walk-ins. LAST-CALL FOR SELF-SERVE:Tuesday-Friday, 5:30pm for one dog or 4:45pm for two dogs. Saturday 4:30pm for one dog or 3:45pm for two dogs. The last and final dog wash must start by 5:30/4:30pm. If you do arrive just before the last-call time, we may not be able to take you in if all the tubs are being used or if the wait-time goes past our closing time. If you arrive with multiple dogs just before closing time/last call time, you may not be able to receive your full time allotted for all dogs. All self-washes must end at 6:15 pm, Tuesday to Friday or 5:15 pm, Saturday.SELF-SERVE APPOINTMENTS:We take tub reservations for Self-Serves at 10am & 9am on Saturday (see above). You must a:rrive within 5-mins of your reservation (by 10:05am) to keep your reservation, otherwise that tub will be released to the next customer.Please note: Google Maps has a feature that shows how busy places are. We have noticed that it is not accurate for our location. Please call or text to check how busy we are. Remember that if you do call and ask if we are busy, other customers can arrive before you do since self service is first come, first serve.

ALL DOGS MUST BE LEASHED OR IN CARRIERS: Your dog must be leashed or in carriers to prevent accidents with other dogs. There is a constant flow of dogs entering and exiting our location. Some dogs are not friendly towards other dogs or people. Please keep your dogs leashed or in carriers. Our Self-Serve stations are gated as well. FLEAS AND TICKS: If your dog has flea and/or ticks, please notify us in advance. In order to prevent fleas and ticks spreading to other dogs, or infesting our shop, flea shampoo must be used. AGGRESSIVE DOGS: If your dog is aggressive towards other people or dogs, you can still use Self-Serve. However, please handle your dogs safely to avoid any accidents. If the lobby is full, please wait outside if you are waiting for a tub, or ask us to clear the lobby if you are trying to leave/enter a self-serve station. We have the right to refuse service to anyone if the person or pet is a threat to the safety and wellbeing of our employees, other customers, other dogs, or themselves. SAFE AND PROPER USE OF SELF-SERVE EQUIPMENT: You are responsible for the safe and proper use of all equipment in the self-serve station. By entering our establishment and using the self-serve station, you are responsible for the safe and proper use of the equipment and for the handling of your pet. Warning: Some dogs are less cooperative than others and may attempt to jump out of the tubs. There are leash restraints for your dog, but DO NOT use these if your dog continuously attempts to jump out as they can injure themselves or choke on the leash due to the repeated attempts to jump out. We recommend bringing two or three people if your dog is difficult to bathe.

35 mins+ Small Dogs (Up to 30 lbs)40 mins+ Medium-Large Short Hair(Bull Dogs, Boxers, Pit Bulls, Dobermans, etc)45 mins+ Medium-Large Long Hair or over any breed 70lbs (German Shepherds, Huskies, Akitas, etc)For best use of your time, do not spend more than half the time given washing your dog. Spend half the time washing, and half drying. We can not allow customers to take more time than given if there are customers waiting in order to prevent longer wait times for others. If your dog has medicated shampoo that needs to sit on your dog for a certain amount of time, we can add that to your total time.

We currently do not allow dogs that have been sprayed by skunks to use our self-serve dog wash since the smell will remain throughout the day. Therefore, we do not want to create an unpleasant environment for other customers. We often receive compliments on how our shop smells great :)