Question 1

How does the Self-Serve Dog Wash work?

Accepted Answer

By using our Self-Serve Dog Wash, you give your own dog a bath!

We provide:
- Aprons for our customers
- Towels & Blow-dryers for drying
- Tearless Face Shampoo and Body Shampoo (Hypo-allergenic shampoo available for no extra cost for dogs with sensitive skin)
- Conditioner
- Brushes and combs and
- Doggy cologne!
Customers may bring their own shampoo and conditioner if needed.

Add-ons:
- Flea shampoo
- Deshedding shampoo
- Nail Trim (if a groomer is available)

The self-serve dog wash is great for pet owners to save money by giving their dog a bath themselves in between grooms or bath appointments. Sometimes dogs can get into messes at home, their backyard, or on a trip to the beach or park, but you just took them to get a Full-Service Bath or Groom and cannot find a salon to give them a bath so soon or cannot afford to pay for another Full Bath. It is a great way to give your dog a quick wash down. It will not give results equivalent to what professional groomers and bathers can do with your dog for their full-service appointments.

It is also great for customers that do not have the space or equipment at home to wash their dog themselves.

Customers are given 30 to 45 minutes depending on the weight and breed of the dog and any add ons. Prices start at $15 to $25 depending on the weight and breed of the dog.

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Question 2

Appointments and Walk-ins for Self-Serve

Accepted Answer

We take walk-ins and appointments for Self-Serve. We recommend you call or text before coming to our shop to check wait times for self-serve or if we are able to take your dog in for a Full-Service Bath for walk-in that day. If we are busy, we may not be able to respond right away.

LAST-CALL FOR SELF-SERVE:
Tuesday-Saturday, 5:30pm. The last and final dog wash must start by 5:30pm. If you do arrive just before the last-call time, we may not be able to take you in if all the tubs are being used or if the wait-time goes past our closing time. If you arrive with multiple dogs just before closing time/last call time, we will not be able to give you the full time for all dogs.

SELF-SERVE APPOINTMENTS:
We take tub reservations for Self-Serves at 10am only. You must arrive within 10-mins of your reservation (by 10:10am) to keep your reservation, otherwise we will have to give the tub to the next person waiting in line. If there is no one else waiting, we can still give you the stall.

WAIT LIST:
If all tubs are taken and a customer walks in, they can be added to the wait-list and will use the next tub available. In order to get on the wait-list, customers must check-in in person. We will not hold the tubs for callers. We will give a 5-10mins heads up of when the tub will be ready and notify you when it is ready. You must be back within 10 mins. in order to keep your spot in line or we will have to give the tub to the next person waiting.

Please note: Google Maps has a feature that shows how busy places are. We have noticed that it is not accurate for our location. Please call or text to check how busy we are or if there is a wait time. Remember that if you do call and ask if we are busy, other customers can arrive before you do and there could be a wait-time by the time you arrive.

Question 3

Important Safety Information

Accepted Answer

ALL DOGS MUST BE LEASHED OR IN CARRIERS:
Your dog must be leashed or in carriers to prevent accidents with other dogs. There is a constant flow of dogs entering and exiting our location. Some dogs are not friendly towards other dogs or people. Please keep your dogs leashed or in carriers. Our Self-Serve stations are gated as well.

FLEAS AND TICKS:
If your dog has flea and/or ticks, please notify us in advance. In order to prevent fleas and ticks spreading to other dogs, or infesting our shop, flea shampoo must be used.

AGGRESSIVE DOGS:
If your dog is aggressive towards other people or dogs, you can still use Self-Serve. However, please handle your dogs safely to avoid any accidents. If the lobby is full, please wait outside if you are waiting for a tub, or ask us to clear the lobby if you are trying to leave/enter a self-serve station. We have the right to refuse service to anyone if the person or pet is a threat to the safety and wellbeing of our employees, other customers, other dogs, or themselves.

SAFE AND PROPER USE OF SELF-SERVE EQUIPMENT:
You are responsible for the safe and proper use of all equipment in the self-serve station. By entering our establishment and using the self-serve station, you are responsible for the safe and proper use of the equipment and for the handling of your pet.

Warning: Some dogs are less cooperative than others and may attempt to jump out of the tubs. There are leash restraints for your dog, but DO NOT use these if your dog continuously attempts to jump out as they can injure themselves or choke on the leash due to the repeated attempts to jump out. We recommend bringing two or three people if your dog is difficult to bathe.

Question 4

Time Given and Allowed

Accepted Answer

30 mins
+ Small Dogs (Up to 30 lbs)
35 mins
+ Medium-Large Short Hair
(Boxers, Pit Bulls, Dobermans, etc)
40 mins
+ Medium-Large Long Hair
(German Shepherds, Huskies, Akitas, etc)

For best use of your time, do not spend more than half the time given washing your dog. Spend half the time washing, and half drying.

We will not allow customers to take more time than given in order to prevent longer wait times for other customers. If your dog has medicated shampoo that needs to sit on your dog for a certain amount of time, we can add that to your total time.

Question 5

Dogs Sprayed by Skunks

Accepted Answer

We currently do not allow dogs that have been sprayed by skunks to use our self-serve dog wash since the smell will remain throughout the day. Therefore, we do not want to create an unpleasant environment for other customers. We often receive compliments on how our shop smells great :)

NEWS: Expansion to FIVE STATIONS!